These terms govern scheduling and use of Highlatch Access & Security services.
Highlatch Access & Security provides residential, commercial, property, automotive, and related mobile access and security services.
Services are provided through scheduled appointments. Same-day availability may be offered depending on location, scope, technician capacity, traffic, weather, and job requirements.
Customers must provide accurate information and verify ownership, occupancy, management authority, vehicle ownership, or other authorization when required before service is performed.
Highlatch may refuse service when required authorization cannot be verified.
Payment is due upon completion of service unless another arrangement is agreed in advance.
Applicable charges should be communicated before work begins.
A service or trip fee may apply when a customer cancels after a technician has already been assigned or dispatched for a scheduled appointment.
Highlatch Access & Security is not responsible for pre-existing damage, indirect or incidental loss, or delays caused by circumstances outside reasonable control.
By providing a phone number while requesting service, you consent to service-related messages such as appointment confirmation, technician assignment, arrival-window updates, coordination, and job completion notices.
Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Highlatch does not use this service flow for unrelated promotional SMS messages.
Use of Highlatch services is also subject to the Privacy Policy.
These terms may be updated when service practices or legal requirements change. The current version will be posted on this page.
See our Privacy Policy for information about personal data.
Highlatch Access & Security
P.O. Box 3, Carmel, IN 46032
(463) 444-1049
