Privacy Policy

Information We Collect

We may collect contact information, service location, appointment details, vehicle or property information, authorization details, and communications needed to evaluate and provide access and security services.

How We Use Information

Information is used to respond to requests, schedule service, coordinate technicians, provide estimates and updates, maintain service records, improve operations, and meet legal obligations.

SMS Communications

Service-related SMS messages may include appointment confirmation, technician coordination, arrival-window updates, and job-status notifications. Message frequency varies by request. Reply STOP to opt out or HELP for assistance.

We do not use service-request phone numbers for unrelated promotional SMS messaging.

Information Sharing

We do not sell, rent, or trade personal information. Information may be shared with technicians or service providers when needed to fulfill a request, when required by law, or to protect legal rights and safety.

Data Security

Reasonable safeguards are used to protect personal information from unauthorized access or misuse. No internet or storage system can be guaranteed completely secure.

Cookies and Tracking

The website may use cookies or similar technologies for functionality, traffic analysis, and user-experience improvements. Browser settings can be used to limit cookies.

Your Rights

You may request access, correction, or deletion of personal information where applicable, and you may opt out of communications as described above.

Third-Party Links

This website may link to third-party platforms. Their privacy practices are governed by their own policies.

Changes to This Policy

This policy may be updated from time to time. The current version and effective date will be published on this page.

Contact Us

Highlatch Access & Security
P.O. Box 3, Carmel, IN 46032
(463) 444-1049